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The following guests comments were collected during 2005/2006.  Every year we review our guest comments and use them to improve our accommodations and service.   If you stay with us please complete a comment form allowing us to serve you better.  We collected over 500 comments forms during 2006 and we read each and every comment. 

Notice some comments are also not positive.  Negative comments are expected.  The important thing is how they are resolved! With these comments we include text on how we resolve each issue (see each blue NOTE)!  At Wallowa Lake Resort service and cleanliness are job 1!


We really liked the web site pictures.  We were pleasantly surprised on arrival   We have stayed in other places in the past were the pictures show the place before it has had years of use.   NOTE:  Wallowa Lake Resort updates its pictures yearly.


We needed batteries for the remote and the clock did not seem to work.  The check-in person and maintenance person were both very helpful and nice.    NOTE:  Wallowa Lake Resort delivered a new clock and replaced the batteries in the TV remote.


Wallowa Lake Resort staff are helpful and accommodating.  They seem genuinely concerned with the comfort of their guests.  We had a very nice stay and would visit again and recommend to others.  We enjoyed the hot tub.  Thanks for keeping the noise down with the guest next door! We loved the Wallowa Lake cabin experience and believe it to be a great part of the lodging options at Wallowa Lake.


Simply awesome!  We are already planning next year!


Brian and I wanted to tell you how much we enjoyed our short vacation at Wallowa Lake Resort.  You guys went above and beyond to make us feel at home.  Thanks again for getting the sap out of my jeans, they are my favorite.  We will be suggesting you facility to anybody heading your direction.  You can be sure that you will see us again in the near future.


Very nice - We will stay with you again! Drain upstairs was slow to drain.  NOTE: This drain was fixed the next morning one hour after the problem was reported.  Our lake office allows a quick response for all issues. Note all cabins are within a few minutes of our 24 hour office.


The most comfortable beds I have ever slept in on vacation.  Everything is very clean and comfortable.  I loved the country charm of cabin 15.


The cleanest accommodations we have every stayed in.  A perfectly lovely vacation and the facilities are terrific.  We will definitely be back.


Staff was very friendly and the cabin was spotless.  Loved the very comfortable king bed.  We would love to see a porch swing.  NOTE:  The porch swing is a nice idea but would be unsafe for small children. 


Cabin was very clean.  Would be nice to have a place to hang your coat by the entry door. NOTE:  We have subsequently added coat hooks behind door of this cabin.  We also added towel hooks to bathrooms.


A tree fell across a power line leaving us without electricity.  The management called the power company.  In the meantime, Wallowa Lake Resort gave us $80 for dinner! By the time we got back from dinner our power had been restored. I was amazed at the personnel service.


VCR/DVD player did not work on arrival.  Loved the home on the river what a beautiful place.  NOTE: The VCR/DVD player was replaced with a new player within minutes of the customers call.


The rental home was amazingly well equipped everything we needed for a large thanksgiving meal.  Thanks for the trail maps and helpful hints on the best trails.


Would love to have a broom and cleaning supplies.  We wanted to cleanup a bit more prior to leaving.  NOTE: Great comment we now provide a broom and cleaning supplies in each cabin.


We were thrilled with the accommodations.  Loved the king bed and televisions in the bedrooms. Have stayed at the lake before but will be back to cabin #9.


Loved cabin #13.  The only negative was the age of the dishware.  NOTE:  We are replacing all dishware for the coming year.  All cabins have their kitchen inventoried each year with items replaced as needed.  No more ugly pans!


We had a wonderful time.  This is our second time and the first time for our friends they where impressed.  Thank you Doug and Patti for everything, you are awesome people.  Can't remember your #1 helper but he is a treasure! Always a smile and so very polite and helpful. 


The staff at your office are always ready and willing to provide information on the area.  Doug provided information on an awesome local secret where we saw few people but plenty of great views. 


We had a wonderful time.  This is our second time and the first time for our friends they where impressed.  Thank you Doug and Patti for everything, you are awesome people.  Can't remember your #1 helper but he is a treasure! Always a smile and so very polite and helpful. 


The coffee maker does not keep the coffee hot.  You may need a new coffee pot.  NOTE: The coffee maker was replaced with a new one the next day.  WLR keeps spare TV's, coffee makers, microwaves and toasters. 


Doug's service was exceptional.  Thanks for the info on the area, your maps and helpful hints.  We will be back.


Love that you are so friendly to our two Scotties.  You have a great location and lovely property.  Owner furnished additional garbage can liners and dishwashing soap very quickly.  Keep up the good work.  NOTE: The Wallowa Lake Resort office is 5 minutes from all of our vacation rental.  Our 24 hour staff are ready to resolve any guest need.


Kitchen was well equipped with everything easy to find.  Oh yes,  thanks for the great fishing tips.


My wife and I stopped by for one night and liked it so much we stayed another night.  Sean at the front desk was pleasant to deal with.  Thankfully, the power was restored within 30 minutes.


The information on the area was very helpful since we had never been here before.  Loved the hike to slick rock a perfect recommendation.  Loved that you are pet friendly.  Others say they are but you are the real pets welcome place at the lake.


I recommend your Wallowa Lake cabins to anyone.  The site is wonderful, the hosts are accommodating and the price is right.  See you next year!


All of the lights went out from the wind storm.  Patti came by within a few minutes with candles and flashlights. 


 

Wallowa Lake Resort
84681 Ponderosa Lane ~ Joseph, Oregon (OR) 97846
Phone: (541) 432-2391

Email: wallowavacation@wildblue.net ~ Website: www.wallowalakeresort.com